FREQUENTLY ASKED QUESTIONS

 Q: WHAT IS PHYSICAL THERAPY?

Physical therapy is a healthcare specialty that includes the evaluation, assessment, and treatment of individuals with limitations in movement. Physical therapy services can only be provided by licensed physical therapists (PTs) or physical therapist assistants (PTAs).

Physical therapy can help with many common conditions and injuries including:

  • Back pain

  • Shoulder pain

  • Hip pain

  • Knee pain

  • Ankle pain

  • Arthritis

  • Muscle strains

  • Sciatica

  • Recovery from orthopedic surgery

  • Parkinson’s disease

  • Stroke

Q: DO I NEED A REFERRAL FROM A DOCTOR TO SEE YOU?

No. In Ohio, a physical therapist can see clients through direct access, which means a referral from your doctor is not necessary. To maintain a well-rounded plan of care, we will ask that you provide us with your primary care physician’s contact information so we can let him or her know you are under the care of Peak Physical Therapy & Wellness.

Q: DO YOU TAKE MY HEALTH INSURANCE?

Peak Physical Therapy & Wellness is an out-of-network physical therapy clinic, meaning we do not participate with insurance companies.* We can, however, provide you with an itemized receipt that you can individually submit to your insurance company for reimbursement. Reimbursement rates are dependent on your insurance plan’s specific out-of-network physical therapy benefits.

This model allows us to provide excellent one-on-one care and create a treatment plan that is customized to your individual needs. Insurance-based care often results in therapists seeing more than one client at a time.

At Peak Physical Therapy & Wellness, you will have your therapist’s attention for the entire hour. We are available to answer all of your questions and work together on a treatment plan. This model also grants us the additional freedom to treat more than one body part in one session, which insurance-based care restricts.

*Our one exception to this rule is for patients with Medicare. Please see our payment policy for more information.

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Cash, check, credit/debit cards, or Health Savings Account (HSA) cards. Payment is due the date of services.

Q: Wouldn’t it be better, financially, to go to a clinic that takes my insurance?

In our current healthcare system, members of traditional insurance plans are paying higher premiums for declining coverage, especially when it comes to physical therapy. Even if you do have insurance, chances are that you are already paying out of pocket for those services. For instance, let’s say your insurance plan will cover outpatient physical therapy, but there is a $1000 deductible and a 50% co-insurance. In a traditional outpatient physical therapy clinic, you are commonly seen 2-3 times per week for an average of 4-6 weeks. So if you go for an average of 12 visits and each visit costs $100, your 50% co-insurance states you still have to pay half. That’s $50 per visit. Twelve visits later, you have paid $600 out of pocket with your insurance because you still haven’t met your deductible.

In addition, it is standard practice for therapists working in traditional outpatient physical therapy clinics to overlap or double book appointment times with more than one patient because of productivity standards and declining reimbursement rates from insurance. At Peak Physical Therapy & Wellness, your therapist will work with you one on one and provide you with extensive education and training on an individualized home exercise program so that you don’t need to come into the clinic 2-3 times per week for us to simply count repetitions. Our average number of visits for non-surgical clients is 6 visits for an average of $435. We guarantee you high quality, one on one care for a reasonable price.